سياسة الخصوصية الخاصة بنا

Effective Date: June, 2025

Your privacy is critically important to us. This Privacy Policy explains how and why we collect, use, share and otherwise process your personal data when you use our website and services, and outlines your rights under applicable data protection regulations, including the EU General Data Protection Regulation (GDPR).

1. Who we are

Knologer Pte. Ltd, with a registered address at: 68 Circular Road, #02-01, 049422, Singapore is the data controller for the personal data described in this policy.

If you have questions about the use of your personal information, please contact us at: support@knologer.com.

2. Personal data we collect

We may collect personal data either directly from you or indirectly (e.g., through your device or third-party integrations):

2.1 Data you provide to us:

  • Full name
  • Email address
  • Billing and payment information (e.g., credit card details)
  • Phone number
  • Address

2.2 Data we collect automatically:

  • IP address
  • Browser type and version
  • Operating system
  • Device identifiers
  • Pages viewed and time spent on the site

2.3 Data from third parties:

  • Payment processors
  • Web analytics providers (e.g., Google Analytics)
  • Marketing or advertising platforms (where applicable)

3. Legal bases for processing

We process your personal data on one or more of the following legal bases:

  • Contractual necessity (e.g., to provide services or process payments). Providing your personal data is necessary to enter into or perform a contract with us. If you do not provide this data, we may not be able to provide you with our services.
  • Consent (e.g., for marketing emails or cookies, where applicable)
  • Legal obligations (e.g., compliance with tax or accounting requirements)
  • Legitimate interests (e.g., website security, service improvement, fraud prevention)

4. How we use your information

We use your personal data to:

  • Provide, operate, and maintain our website and services
  • Process payments and fulfill transactions
  • Communicate with you (including course updates and support)
  • Send marketing communications, if you’ve consented
  • Monitor usage patterns to improve performance and functionality
  • Comply with legal obligations

5. Data sharing and disclosure

We may share your data with trusted third parties under the following circumstances:

  • Service Providers: We share data with vendors who help us operate our services, such as payment processors, IT support providers, and marketing or analytics partners. These providers are contractually obligated to protect your data and use it only for the purposes we specify.
  • Legal and regulatory compliance: We may disclose your information if required to do so by law, legal proceedings, or to respond to valid requests from public authorities (e.g., a court or government agency)
  • Business Transfers: If we are involved in a merger, acquisition, reorganization, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. In such cases, we will ensure the new entity continues to handle your data in accordance with this policy.

6. International data transfers

When personal data is transferred from the European Economic Area (EEA) to countries outside the EEA, we ensure that appropriate safeguards are in place to comply with applicable data protection laws. These safeguards may include the use of Standard Contractual Clauses approved by the European Commission or other lawful transfer mechanisms that ensure an adequate level of protection for your personal data.

7. Data retention

We retain your personal data only for as long as you maintain an active account with Knologer. Once you choose to delete your account, all associated personal data will be permanently erased from our systems. However, we may retain minimal billing or transaction information if required by law, for example for tax or accounting purposes. In such cases, the data will be securely stored and retained for up to five years, in accordance with the applicable legislation. After this period, your data will be deleted.

8. Your Rights

Depending on your location, you may have the following rights:

  • Access the personal data we hold about you
  • Correct inaccuracies in your personal data
  • Request deletion of your personal data
  • Restrict or object to the processing of your personal data
  • Withdraw consent (where processing is based on consent)
  • Data portability
  • Lodge a complaint with a data protection supervisory authority, in particular in the EU member state of your habitual residence, place of work, or place of the alleged infringement.

To exercise these rights, contact us at support@knologer.com.

9. Profiling and automated decision-making

We do not engage in automated decision-making or profiling that produces legal effects or significantly affects you. If this changes, we will update this policy and inform you accordingly.

10. Cookies and similar technologies

We use cookies and similar technologies to:

  • Improve your browsing experience
  • Understand user behavior on our website
  • Customize content and ads

You can manage or disable cookies through your browser settings. Please see our Cookie Policy for more details.

11. Third-party links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these websites. We recommend reviewing their policies before submitting any personal data.

12. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically to stay informed about how we are processing and protecting your information.

13. Contact Us

If you need help interpreting this policy or have questions, don't hesitate to contact us at: support@knologer.com.